Operations management (OM) is a business field that focuses on the administration of business practices to maximize efficiency within an organization. Its main purpose is to help organizations increase their productivity, profits, and reduce costs while ensuring the production and delivery of high-quality products or services that meet customer needs. Supply chain management is a key component of operations management and requires constant monitoring and improvement. It involves planning, organizing, and supervising the organization's processes to balance revenues and costs and achieve the greatest possible operational benefit.
An operations manager must have a strong understanding of technology and production processes to be successful in designing processes that are efficient and compliant with technology. The roles and functions of operations management must be adapted to the changing technological landscape in order to remain relevant. An operations manager must also possess good coordination skills and know how to integrate resources, activities, and time to ensure the proper use of resources to reach the organization's goals. Operations management teams strive to balance costs with revenues to achieve the highest possible net operating profit.
If customers are not satisfied with the product or complain about certain features, the operations manager receives the feedback and sends it to the relevant departments. Operations management also often follows up with customers to ensure that products meet quality and functionality needs. In summary, operations management has four main purposes: increasing productivity, reducing costs, improving customer satisfaction, and achieving a higher net operating profit. By understanding these four objectives, operations managers can better design processes that are efficient and compliant with technology.
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